Tricks Alpha

Warranty and Service of YU Yuphoria, Yureka,
Yunique, Ytopia Explained | Customer Care and
Service Centre details

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Yu says that "We get tons of emails asking us for the
replacement or repair of Yureka, Yuphoria which
we can't do as we're not affiliated with YU
Televentures Pvt. Ltd. in any way. "

In this post we'll cover if and when your YU
Mobile gets damaged how you can repair or
replace your device and details about YU service
centre and customer care. When Yureka was
launched last year, Rahul Sharma, CEO of YU
announced a new type of door step service
saying.... “ If you're buying a phone online
then why you should be going to
an offline service centre”

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1. Newly brought YU Yureka,
Yuphoria, Yunique, Yutopia

Every YU Device bought from Amazon comes with
a 14-day replacement guarantee, if your newly
bought Yuphoria or Yureka has any
manufacturing defects out of the box then you
can directly contact Amazon India and ask for
replacement.

Call on this number: 1800-3000-9009

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2. Products within warranty:-

YU devices come with extensive warranty. We
have 12 months warranty on the handset and 6
months warranty on out of box accessories
(battery, charging adapter, USB data cable &
in-ear headset).
If your device is within warranty period and
doesn't have
1. Any kind of water damage.

2. Any kind of accidental damage.

3. Any kind of damage arising through wear

and tear or rough usage of the product.
then you're eligible for door step service. You
can contact here
1-8602-122-122
support@yuplaygod.com

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Terms of Service
1. For any issues with the handset or the
accessory, customer need to contact YU
support team

2. YU Support team will do necessary
troubleshooting on the handset/
accessory to confirm the issue.

3. Once YU Support team confirms the
issue, they will raise a ticket to
authorize the replacement of the
handset/accessory.

4. The doorstep replacement of the
handset/accessory service is currently
available in 115 cities in India.

5. For cities, where the doorstep service is
not available. Customers can send the
device directly to our central service
centre and we will reimburse the courier
amount to them.

6. The warranty of the replaced handset/
accessory will continue to be from date
of purchase of the original handset/
accessory.
Check your pin code for eligibility here: http://
www.yuplaygod.com/Pincode-List.pdf

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“Please don't email us asking for replacement or
repair as we're unable to provide such services.
Hope this helps you in getting your YU Yureka,
Yuphoria, Yunique, Yutopia serviced or
repaired”